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City of Crystal River
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Disaster Assistance


  • To be eligible for federal aid under the Federal Emergency Management Agency’s Individual Assistance Program, storm damage and losses from the hurricane and flooding must have occurred as a result of Irma.


  • FEMA funding CANNOT duplicate what’s being paid for through other insurance. Rather, FEMA can help fill in the gaps for insurance.


  • Register with FEMA as soon as possible. If you preregistered with FEMA, you do not have to apply again.



  • If you do not have internet access, you may register by calling 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY). If you use 711 relay or Video Relay Service (VRS), call 800-621-3362 directly.


    • The toll-free telephone numbers will operate from 7:00 a.m. to 10:00 p.m. EDT seven days a week until further notice.
    • Multilingual operators are available. Press 2 for Spanish and press 3 for other languages.


  • National Flood Insurance Program (NFIP) flood policyholders may be eligible for reimbursement of actions taken to protect their property. Call your insurance agent to find out more.


  • To file a flood insurance claim under the NFIP, contact your insurance agent immediately. You can also call 1-800-621-FEMA (3362) – select option 2 – to learn more about your policy, and be directed to the appropriate claims resource. 


  • FEMA may provide Transitional Sheltering Assistance (TSA) to eligible disaster survivors who are unable to return to their homes for an extended period and need shelter. TSA provides short-term lodging for eligible disaster survivors whose residence is uninhabitable or inaccessible.

  • FEMA aims to help Irma survivors live in a safe, sanitary and functional living environment until they have a more permanent housing solution.

  • To be eligible for TSA, individuals and households must:
    • Register with FEMA for assistance.
    • Pass identity and citizenship verification.
    • Have a pre-disaster primary residence located in a geographic area that is designated for TSA.
    • Be displaced from their pre-disaster primary residence as a result of the disaster.
    • Be unable to obtain lodging through another source.


  • For those eligible, FEMA will authorize and fund TSA through direct payments to participating hotels/motels. The list of approved hotels is available at DisasterAssistance.gov or call the FEMA Helpline 1-800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 1-800-462-7585).
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City of Crystal River

123 NW HWY 19, Crystal River, FL 34428

Ph: (352) 795-4216

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